Criteria defined beforehand
Questions and scenarios are derived from the objectives agreed with management. The checklist is verified against the context in which it will be applied.
Mystery Man: observe, verify, improve.
The Mystery Man brand is owned by Qualore S.r.l. and was founded on the experience of professionals specialising in service quality consultancy.
Skills applied to the projectField experience.
Field experience.
Organisational insight.
Our work is based on decades of experience held by professionals in customer satisfaction, front-line management and trade marketing. These skills help us to analyse the service from the customer’s perspective and to link our observations to the organisation’s processes.
Our work involves designing the survey, training the mystery shoppers, coordinating assignments and checking the data prior to analysis.
Reliability is a matter of practical work.
Trained assessors
Assignments require attention to detail, objectivity and adherence to instructions. Preparation helps to ensure consistent observations are recorded.
Verification of evidence
The staff review 100% of the completed checklists, verifying their accuracy, consistency and completeness. Where necessary, they request further details before approving the assessment.
Report to management
Reports, KPIs and comparisons make the results clear and inform decisions regarding service, organisation and training.
The company
Qualore S.r.l.
Via Nazario Sauro 29, Bologna
VAT No. 03148761202
info@mysteryman.it · +39 051 0566 780
Let’s discuss your project.
Which aspects of the service would you like to understand better? Let’s start with your objectives to define an assessment programme that will benefit your organisation.