Tourism and catering
Accommodation providers, restaurants and tourist hospitality: tracking the guest’s journey at the key moments that determine perceived quality.
Find out more about the serviceMystery shopping: sectors and applications.
For public and private organisations wishing to assess the quality of the service they provide, including within distributed networks and services outsourced to third parties.
Retail, large-scale retail and franchising
Retail outlets, department stores, franchise networks: observe the welcome, the service offering and the consistency of service across different locations.
Find out more about the serviceServices and agency networks
Dealerships, service centres, distributors, bank branches and insurance offices: assessing standards and customer relations.
Find out more about the serviceServices to the public
Public offices, healthcare facilities and postal services: understanding the user experience and front-office challenges.
Find out more about the serviceDigital channels and support
Websites, online enquiries, freephone numbers and services outsourced to third parties: assess the completeness, clarity and timeliness of responses.
Find out more about the serviceMobility and transport
Passenger transport, car hire, taxis and private hire vehicles: verifying information and service at agreed points of contact.
Find out more about the serviceBeach resorts
Mystery Beach: undercover visits to assess the guest experience, in collaboration with certificazionispiagge.it.
Find out more about the serviceUseful comparisons,
with a clear scope.
A project may involve a single establishment or a network, the application of common standards, or a comparison with competitors. We define comparable scenarios and criteria consistent with the context, ensuring that results are not interpreted out of context.
Let’s discuss your project.
Which aspects of the service would you like to understand better? Let’s start with your objectives to define an assessment programme that will benefit your organisation.