Information and bookings
Clarity of offers, prices and terms and conditions. Completeness of responses to guest enquiries.
Mystery Beach · Beach establishmentsYour beach.
Your beach.
As seen by the guest.
The mystery shopping service dedicated to beach establishments, in collaboration with certificazionispiagge.it.
Let’s retrace the experience of those who choose and use your establishment. Undercover visits help us understand how services are presented, how guests are welcomed and what happens during their stay.
In collaboration with
What we observeEvery step counts.
Every step counts.
From the initial enquiry to the final farewell.
We define the areas of observation based on the services provided and the organisation’s objectives.
Reception and orientation
Staff availability, directions to the location and an overview of the services available.
On-site experience
Perceived cleanliness, tidiness, ease of use of the premises and quality of customer service in the agreed services.
Requests and conclusion
Listening to needs, handling enquiries, clarity regarding payment and paying attention to the final farewell.
The scope may also include route accessibility, safety information, bars and catering, waste collection and environmental communications: aspects that can be observed during the guest’s normal experience.
A project developed collaborativelyConcrete observations.
Concrete observations.
Suggestions for improvement.
We agree on the scenario, checklist and evaluation criteria. We brief the assessors and check the data collected before analysing it.
Visits can be spread throughout the season to compare different days, time slots and areas of the beach. Subsequent assessments allow for the verification of agreed actions.
The report compares observed behaviour with expected standards, highlighting strengths, areas for improvement and priorities to be addressed with staff.
What you receive
- Evidence of the agreed stages of the experience.
- Indicators by area, with explicit criteria and assessment bases.
- An analysis report and priorities for improvement.
- Comparisons between surveys or venues, where specified in the project.
Fact sheets, reports and online consultation features are being defined during the design phase.
The collaborationCustomer experience.
Customer experience.
Expertise in the beach resort sector.
Mystery Beach is the result of a collaboration between Mystery Man and certificazionispiagge.it: customer experience evaluation meets expertise in the management of beach facilities.
The results of the assessments help to identify areas for improvement within the organisation and the service. To find out more about the consultancy and certification programmes dedicated to beaches, visit the partner’s website.
Let’s talk about your business.
Which aspects of the experience would you like to evaluate? Let’s work together to develop your Mystery Beach project.